Vulnerability Disclosure Policy

Introduction

Vulscan Digital Security welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, and what you can expect from us.

Systems in Scope

This policy applies to any digital assets owned, operated, or maintained by Vulscan Digital Security, including:

  • www.vulscan.com

Systems Out of Scope

  • content.vulscan.com

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.

Out of Scope

  • Clickjacking on pages with no sensitive actions
  • Cross-Site Request Forgery (CSRF) on unauthenticated forms or forms with no sensitive actions
  • Attacks requiring MITM or physical access to a user’s device
  • Previously known vulnerable libraries without a working Proof of Concept
  • Comma Separated Values (CSV) injection without demonstrating a vulnerability
  • Content spoofing and text injection issues without showing an attack vector/without being able to modify HTML/CSS
  • Any activity that could lead to the disruption of our service (DoS), including but not limited to, inundating support services with invalid requests.
  • Bruteforce oracle attacks against unauthenticated endpoints
  • Missing email best practices (Invalid, incomplete or missing SPF/DKIM/DMARC records, etc.)
  • Vulnerabilities only affecting users of outdated or unpatched browsers [Less than 2 stable versions behind the latest released stable version]
  • Software version disclosure / Banner identification issues / Descriptive error messages or headers (e.g., stack traces, application or server errors)
  • Issues that require unlikely user interaction by the victim

Our Commitments

When working with us, according to this policy, you can expect us to:

  • Respond to your report promptly, and work with you to understand and validate your report;
  • Strive to keep you informed about the progress of a vulnerability as it is processed;
  • Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints; and
  • Extend Safe Harbor for your vulnerability research that is related to this policy.

Our Expectations

In participating in our vulnerability disclosure program in good faith, we ask that you:

  • Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail;
  • Report any vulnerability you've discovered promptly;
  • Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience;
  • Use only the Official Channels to discuss vulnerability information with us;
  • Provide us a reasonable amount of time (at least 90 days from the initial report) to resolve the issue before you disclose it publicly;
  • Perform testing only on in-scope systems, and respect systems and activities that are out-of-scope;
  • If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), credit card data, or proprietary information;
  • You should only interact with test accounts you own or with explicit permission from the account holder; and
  • Do not engage in extortion.

Official Channels

Please report security issues via contact@vulscan.com, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.

Rewards

Vulscan Digital Security uses the Common Vulnerability Scoring System (CVSS) and may adjust severity up or down based on business impact. The below bounty tiers are minimums, and awards may go up at the team's discretion. Our maximum bounty is $1,337 and will be rewarded to vulnerabilities that demonstrate the ability to access significant amounts of customer's data without substantial barriers or requiring a user interaction outside the regular user interaction paths.

Bug Bounty Rewards
Low Medium High Critical
$137 $337 $733 $1,337

Safe Harbor

When conducting vulnerability research, according to this policy, we consider this research conducted under this policy to be:

  • Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against
    • you for accidental, good-faith violations of this policy;
  • Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for
    • circumvention of technology controls;
  • Exempt from restrictions in our Terms of Service (TOS) and/or Acceptable Usage Policy (AUP) that would interfere
    • with conducting security research, and we waive those restrictions on a limited basis; and
  • Lawful, helpful to the overall security of the Internet, and conducted in good faith.

You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels before going any further.

Note that the Safe Harbor applies only to legal claims under the control of the organization participating in this policy and that the policy does not bind independent third parties.